SHAARTLegal
Legal

Acceptable Use Policy

What you must not do with our Service.

Last updated:

1. Purpose

This policy supplements our Terms of Service. Violations may result in suspension or termination of your account, removal of content, and/or legal action.

2. Prohibited content and activities

2.1 Illegal activity

  • Violations of any applicable law, regulation, or court order.
  • Trafficking, exploitation, terrorism, money laundering, sanctions evasion.
  • Selling controlled substances, weapons, or other illegal goods through the Service.

2.2 Spam and unsolicited communications

  • Sending unsolicited bulk messages (email, SMS, WhatsApp, push, in-app).
  • Violating CAN-SPAM, CASL, GDPR, TCPA, or other electronic-communications laws.
  • Sending messages without prior consent of recipients when consent is required.
  • Failing to provide functional opt-out/unsubscribe mechanisms.
  • Purchasing or scraping email/phone lists.

2.3 Harmful or abusive behavior

  • Harassment, threats, doxxing, stalking, intimidation.
  • Hate speech, incitement to violence, discrimination based on protected characteristics.
  • Sexual content involving minors (zero tolerance; we report to authorities).
  • Non-consensual intimate imagery.
  • Promoting self-harm or suicide.

2.4 Fraud and deception

  • Phishing, scams, fake identities, impersonation.
  • Misrepresenting affiliation with SHAART or any third party.
  • Manipulating prices, reviews, or analytics.
  • Bait-and-switch listings or false advertising.

2.5 Security threats

  • Distributing malware, ransomware, viruses, or harmful code.
  • Unauthorized access to systems or accounts (yours or others').
  • Attempting to bypass authentication, rate limits, or other security controls.
  • Penetration testing without prior written authorization from us.
  • Denial-of-service attacks (volumetric or application-layer) against the Service or third parties.

2.6 Intellectual property infringement

  • Uploading or distributing content you do not have rights to.
  • Removing copyright notices or watermarks without authorization.
  • Counterfeit goods or trademark infringement.
  • Circumventing DRM or technological protection measures.

2.7 Privacy violations

  • Collecting personal information without lawful basis or required consent.
  • Sharing personal information without authorization.
  • Processing special category data (health, biometric, religious, sexual orientation, etc.) without explicit lawful basis.
  • Failing to honor data subject rights (access, deletion, opt-out).

2.8 Platform abuse

  • Reselling Service access without our written consent.
  • Reverse engineering, decompiling, or scraping the Service beyond documented APIs.
  • Creating multiple accounts to evade limits, suspensions, or bans.
  • Sharing account credentials beyond authorized team members.
  • Excessive API or resource usage that degrades Service for other customers.
  • Using AI features to generate content prohibited by this policy.

2.9 Inappropriate content

  • Explicit sexual content unless lawfully published in jurisdictions where allowed AND clearly labeled.
  • Gratuitous violence or gore.
  • Content promoting dangerous or illegal activities.

3. High-risk use cases

The Service is not designed for and you must not use it in:

  • Medical diagnosis, treatment, or any FDA-regulated activity (without our explicit written approval).
  • Operation of nuclear facilities, life-support, aircraft navigation, or military weapons systems.
  • Activities where Service failure could lead to death, injury, or environmental damage.

4. WhatsApp and messaging compliance

When using messaging features (WhatsApp, SMS, email):

  • You must have prior consent from each recipient as required by applicable law.
  • You must honor opt-outs immediately.
  • You must comply with Meta's WhatsApp Business Solution Terms and WhatsApp Messaging Policy.
  • You must not use the Service to violate carrier policies or trigger abuse signals.
  • You are responsible for the content you send through the Service.

5. AI use

  • Do not use AI to generate prohibited content.
  • Do not attempt to extract or reverse engineer underlying models.
  • Do not represent AI outputs as authoritative for legal, medical, financial, or other regulated advice.
  • Do not use AI to impersonate real people without consent.

6. Reporting violations

If you observe violations of this policy, report them to legal@shaartusa.com with as much detail as possible.

7. Enforcement

We may, at our sole discretion:

  • Issue a warning.
  • Remove offending content.
  • Suspend or terminate the account.
  • Disable specific features (e.g., outbound messaging).
  • Report illegal activity to law enforcement.
  • Pursue legal remedies.

For severe or repeated violations, we may take immediate action without prior notice.

8. Appeals

If your account is suspended or terminated, you may appeal to legal@shaartusa.com within 30 days. We will review in good faith but reserve final discretion.

9. Updates

We may update this policy. Material changes effective 30 days after notice.